LUCAS JOSEPH

MANAGER HR OPERATION & ACCOUNT DELIVERY

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About Us

I am Lucas Joseph, a seasoned HR professional with over 18 years of extensive experience in HR Global Services within the BPO industry. My journey has been marked by a relentless pursuit of excellence, specializing in SAP implementation, infrastructure operations, and system optimization. Throughout my career, I have excelled in roles such as HR Process Analyst, Global HR Process Improvement Lead, and Associate Manager HR Ops, where I managed the Hire to Retire lifecycle of employees for the IHG client.


My expertise extends to overseeing Agile sprints, Scrum, and managing day-to-day operational activities, including back-office and call support. I have a proven track record of driving process improvement initiatives to enhance customer experience and create efficiency. Additionally, I am well-versed in HR analytics, reporting, and the implementation of HR tools and systems, ensuring smooth operations and alignment with organizational objectives.


As a certified Six Sigma Green Belt, I am dedicated to driving positive change and delivering measurable results. I have a strong commitment to continuous learning and development, staying abreast of industry trends and best practices. My leadership skills, combined with my technical proficiency and passion for innovation, make me a valuable asset in any HR management role, where I can contribute to driving innovation and digital transformation.

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Experiences

DXC Technology

April 2019 - Present

As Associate Manager HR Ops and ADM, BPS at DXC Technology in Chennai, I oversee operational efficiency and customer experience. This includes managing day-to-day activities, ensuring SLA compliance, and documenting processes. I drive HR process improvements, analyze strategies for efficiency and satisfaction, lead HR projects, and implement tools for better experiences, accuracy, efficiency, and cost savings. I engage with stakeholders, execute projects globally, handle HR analytics, implement tools, facilitate transitions, and conduct team training for continuous development.

Hewlett Packard

May 2011 – March 2019

During my tenure at Hewlett Packard in Chennai from 2011 to 2014, I served as the Global HR Process Improvement Lead, focusing on enhancing customer satisfaction in Contact HR and HR Reporting. I provided transition and transformation support for Workday and Oracle tools at Intercontinental Hotels Group, managing process documentation and implementing the PTP tool for clients like MCBC, McCain, Clorox, Cushman & Wakefield, and Sulzer.

Honeywell International

Oct 2006 - Apr 2011

During my tenure at Honeywell International in Bangalore from 2006 to 2011, I served as a Team Manager, overseeing Global HR Operations. I managed a team handling HR operations globally, ensuring compliance, managing day-to-day activities, and addressing customer escalations. I led process improvement initiatives to enhance efficiency and satisfaction, focusing on delivering high-quality HR services and driving continuous improvement.

Infosys BPO

Nov 2004 - Oct 2006

During my time at Infosys BPO in Bangalore from 2004 to 2006, I worked as an HR Process Analyst. My role involved analyzing and improving HR processes, collaborating with cross-functional teams, and supporting HR operations. I focused on enhancing efficiency and delivering high-quality services to stakeholders.

Professional Proficiencies

I possess a strong command over various applications critical to HR functions, including Workday and Oracle for HR Data Management, ServiceNow for Process and Workflow Management, Taleo for Recruitment, and proficiency in MS Office applications. My adeptness with these tools enables me to streamline processes, manage data effectively, and deliver efficient HR services.

Process Improvement Leadership

  • Spearheaded operational enhancements at HP, driving efficiency and boosting customer satisfaction.
  • Led process improvement projects, analyzing, identifying, and implementing strategies for enhanced operations.

Transition and Transformation Expertise

  • Oversaw seamless transitions and transformations at HPE, ensuring successful outcomes for clients.
  • Provided support for the implementation of Workday and Oracle tools, optimizing processes for Intercontinental Hotels Group.

HR Operations Management

  • Managed day-to-day HR operations at DXC for IHG, ensuring compliance with policies and procedures.
  • Handled customer escalations and collaborated with cross-functional teams to deliver high-quality HR services.

Project Management

  • Successfully managed various HR projects at DXC, from initiation to completion, ensuring alignment with organizational goals.
  • Collaborated with clients to provide tailored support and implement HR tools effectively, resulting in improved customer experiences.

Team Leadership and Development

  • Led teams at DXC, fostering a culture of continuous learning and development.
  • Conducted training activities for team members, ensuring their continuous growth and development in line with organizational objectives.

Industry Experience and Certifications

  • With 18+ years of experience in HR Global Services in the BPO industry, bring a wealth of expertise to the field.
  • Certified as a Six Sigma Green Belt in 2008, proficient in DMAIC methodology, and PMP-trained.

Education & Certifications

  • Bachelor degree of Science

    I earned my Bachelor's degree in Science from Bangalore University in 2004, marking a significant milestone in my academic journey. This accomplishment stands as a testament to my dedication and commitment to academic excellence. This degree has equipped me with a solid foundation of knowledge and skills that I have applied effectively in my professional career. It has empowered me to tackle complex challenges, drive innovation, and achieve impactful results in various professional settings.

  • I hold a Certified Six Sigma Green Belt, highlighting my expertise in process improvement. This certification reflects my commitment to delivering quality results and enhancing operational efficiency. It demonstrates my ability to drive improvements and achieve measurable outcomes, complementing my extensive experience in HR Global Services.

  • I have also earned an HP Internal certification in Effective Team Management, highlighting my expertise in leading and managing teams. This certification underscores my commitment to creating a collaborative and productive team environment, crucial for achieving organizational goals and delivering high-quality results. My proficiency in team management has been honed through years of experience, ensuring that I can effectively lead diverse teams and drive success in various projects and initiatives.

 

Contact

Feel free to reach out to us with any inquiries, questions, or collaboration opportunities. I value your input and look forward to connecting with you.

Location:

34, Church Street, Ayandur Post, Kandachipuram Taluk Villupuram, Tamil Nadu, India (605755)

Call:

+91-9962778933